24 Hour Crisis Services

In a crisis? Call 1-800-870-5481. We are available 24/7.

Ridgeview’s Crisis Services are designed to help people who are experiencing a mental health crisis and provide them with support in getting the timely access to care they need.

The Mobile Crisis Team responds to calls and referrals 24 hours a day, 7 days a week for five local counties – Anderson, Roane, Morgan, Campbell and Scott.  The team is available to any individual who is experiencing a mental health emergency and in need of assistance.  Mobile Crisis is designed to help those that are at imminent risk of harm to themselves or someone else, such as having suicidal or homicidal thoughts.

Mobile Crisis staff are licensed mental health clincians who will see the person in a variety of settings, such as the home, in the hospital and even in jails, when need be.  The goal is provide comprehensive assessments to assure that the person receives linkage to the appropriate level of care from outpatient services, community-based services to hospitalization.  Staff are now able to see clients via telehealth services to decrease the time to assessment when possible.  The team will find the least restrictive treatment environment available to manage a person’s needs.

For non-emergent needs, our Mobile Crisis Team will provide other resource linkage options to assist the individual in having their needs met.

Mobile Crisis can be reached any time of the day at 865-481-6175 or 1-800-870-5481.

Expanded Crisis Walk-in Hours

An extension of fulfilling the Crisis Team mission and to help more people directly, Mobile Crisis also has a walk-in clinic that is available Monday through Friday from 9 a.m. to 9 p.m. at Ridgeview’s main location in Oak Ridge at 240 W. Tyrone Road – signs will direct you to the Mobile Crisis entrance in the rear of the building. These expanded hours also allow family members to be involved with an individual’s care outside of typical business hours.

For people in less critical need of care, Ridgeview’s Same Day Access clinics located at the Main Center, LaFollette, Harriman, and Oneida outpatient locations allow a person to walk-in each weekday without an appointment to receive a mental health assessment and to determine what type of care may best treat their needs and promote their hope, healing, and recovery. For a listing of Same Day Access hours, please go here.