Complaints / Grievances

You, your family, or significant other may voice complaints without fear if you feel your rights have been violated. Ridgeview has a formal complaint and grievance process which allows you to initiate a complaint about the substance or application of written or unwritten rules or policies of the facilities; the lack of rules or policies concerning a matter affecting you; any decision or action directed toward you by an employee of the facility; or fees which you feel are questionable - Title VI Poster.

The written procedure for handling complaint/grievances consists of notifying a Ridgeview staff member who will inform your advocate - Title VI Complaint Form. The advocate will coordinate an investigation and resolution of your issue(s). If you are not satisfied with the outcome, you may appeal the decision to the Director of Quality and Compliance at 865-276-3896. If you continue to be dissatisfied with the resolution, you may appeal any complaint/grievance to Chief Executive Officer at Ridgeview at 865-482-1076, ext. 1109 and/or the Tennessee Department of Health Appeals at 1-800-560-5767.

If you cannot determine what Federal agency may have Title VI jurisdiction, or if you do not know where to send your complaint, you may send it to the Department of Justice. As the government-wide Title VI "clearinghouse," the Department of Justice will refer your complaint to the appropriate agency.

The address is: Coordination and Review Section Civil Rights Division U.S. Department of Justice P.O. Box 66560 Washington, D.C. 20035-6560 (202) 307-2222 (Voice) (202) 307-2678 (TDD)

The Joint Commission on Accreditation

Ridgeview is a Joint Commission accredited organization.  Joint Commission is the recognized global leader for health care accreditation and is an independent, not-for-profit organization, offering an unbiased assessment of quality achievement in patient care and safety.  Accreditation is awarded upon successful completion of an on-site survey, which is conducted by a specially trained Joint Commission surveyor or team of surveyors who assess Ridgeview's compliance to standards. Ridgeview is proud to have earned The Gold Seal of Approval.

If for any reason you believe you have pertinent and/or valid information about the quality of care and/or safety issues in the area in which care is provided, we encourage you to notify Ridgeview's Director of Quality Management at 865-482-1076, ext. 1128 so improvement can be made.

You may also notify The Joint Commission by contacting them at the address below.

DIVISION OF ACCREDITATION OPERATIONS

Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Phone: 1-800-994-6610
E-mail: complaint@jointcommission.org