Inpatient Services

Yes, people who are commercially insured or on Medicare may call 865-276-3893 to initiate assessment for a direct admission to the Inpatient Unit.

You have the responsibility to:

• Give accurate information and discuss possible risks of caring for you.
• Give us feedback about your treatment plan, services, unexpected changes in your condition, and any additional needs you
  may have.
• Participate in treatment planning and follow the plan.
• Take medications as prescribed and notify your Doctor or Nurse about any side effects.
• Notify staff if symptoms worsen or you have destructive thoughts.
• Follow the rules and regulations of Ridgeview.
• Be considerate of other patients and respect their rights, including their right to privacy.
• Provide information necessary for insurance processing and be prompt about asking questions you may have about your bill.

You have the right…

• To be informed of your rights and responsibilities.
• To access services at this hospital without regard to race, color, national origin, ethnicity, culture, language, religion, sex, sexual orientation, gender identity, age, disability, military service, socioeconomic status, or financial resources.
• To effective communication, receiving information in a manner you understand and to have an interpreter and/or patient advocate if needed.
• To be protected from neglect; from harassment; from physical, verbal, and emotional abuse; from corporal punishment; and from all forms of exploitation.
• To safe care in a safe environment.
• To religious expression.
• To be free from seclusion/restraint. Seclusion and restraint will only be utilized when necessary to protect your safety and the safety of others. Any use of seclusion and restraint will be determined by a physician.
• To participate in the development and review of your treatment plan.
• To be informed about your health status, diagnosis, prognosis, and the course of your treatment.
• To question and expect an answer regarding any concerns you have related to your treatment
• To make informed decisions regarding your treatment and to refuse treatment in accordance with the law.
• To communicate with your family, attorney, personal physician, minister, and the courts.
• To pain management.
• To have free use of common areas in the facility with due regard for privacy, personal possessions, and the rights of others
• To be fully informed prior to consenting to participate in any research project or clinical trials.
• To protective and advocacy services and to be assisted in the exercise of your civil rights by Ridgeview’s Patient Rights Advocate.
• To dispose of property, execute instruments, make purchases, enter into a contractual relationship, give informed consent to treatment, and vote, unless you have been determined by a court to be incompetent.
• To receive information about the staff responsible for and providing your care, treatment, and services.
• To confidentiality of information in your medical record and of communications by you to staff.
• To limit the release or disclosure of information about you.
• To be consulted about the types of mental health care you receive if you become sick: Declaration of Mental Health, advance directives, and health care power of attorney.
• To access your medical record (except prohibited by law).
• To be notified of discharge rights and how to appeal clinical or administrative decisions.
• To inspect and copy your chart (if medically appropriate).
• To ask to amend your chart.
• To an accounting of disclosures.
• To restrict information.
• To request confidential communications
• To have a copy of the Notice to Privacy Practices

Visitation may be scheduled upon request and may be arranged either in-person or by zoom. Certain restrictions are necessary for safety reasons but staff will make every effort to accommodate your request.   

• You have the right to decide if you want visitors. No one will be allowed to visit without your permission.
• Visitors are limited to 1-2 at one time
• Visitors will be asked to store personal items (purse, bag, cellphone, etc) in their car or at the front desk. Stored items can be retrieved when visitors exit.
• Outside food or drink is prohibited on the unit. Any items brought in will be searched to ensure nothing unsafe is introduced onto the unit.
• Children under age 12 are prohibited from visiting on the unit. Rare exceptions may be made if approved by your doctor, but if allowed must take place in designated areas and be supervised by staff.
• Visitation will occur in common areas with staff supervision. Visitors are not allowed in patient bedrooms.
• Visitors may be restricted if obvious signs of infectious disease are present or if they otherwise pose a risk to patient or staff safety.
• Former patients may not visit for 6 months following discharge.

You have the legal right to keep your hospital stay and treatment private. This means that under normal circumstances, your records or any information about your hospital stay will not be shared with anyone unless you give written permission to do so.

When you arrive on the property, staff will interview you and perform a complete mental and physical assessment. This will include vital signs, routine lab work, and other tests your physician feels are necessary.

Your day is scheduled so that you can participate in many activities and programs that are part of your treatment plan. There is also plenty of time scheduled for rest and relaxation including meals, snacks, and breaks.

Program services are provided by a team of highly qualified professionals, including physicians, nurses, mental health techs, psychiatric nurse practitioners, and therapists. While in the program, we ask that you attend all prescribed activities/groups on a regular basis. We also ask that you participate in the program by interacting with your peers in a helpful manner, and maintaining a clean, neat, and safe environment.